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When contacting us, share your location, property type, a short description of the problem and whether the issue is urgent. Photos of the DB box, affected socket, fitting or equipment can also help us understand the likely scope.
For electrical emergencies, do not touch damaged wiring or wet electrical equipment. If there is smoke, active sparking or an immediate safety risk, keep away from the affected area and seek appropriate emergency assistance.
Clear answers to common questions before you book a service visit.
Send your Singapore location, property type, the symptoms you are seeing, when the issue started and photos of the affected area when it is safe to take them.
Yes. For urgent power trips, blackouts, burning smells, sparking or electrical faults, call or WhatsApp and explain that the issue is urgent.
Yes. Active Power Electrical accepts enquiries for homes, HDB flats, condominiums, offices, shops and other commercial properties in Singapore.
Yes. For planned work, provide the scope, photos and property details. Some jobs may require a site assessment before a final quotation can be confirmed.
Keep away from wet electrical equipment and do not touch switches, plugs or wiring in the affected area. Isolate supplies only when it is safe and arrange appropriate professional help.